Refund policy

REFUND AND RETURN POLICY

At BareRootsLab, we offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a formal Return Merchandise Authorization. To be eligible for a return, your item must undergo physical inspection at our central warehouse and be returned in the exact condition that you received it: completely unworn, unused, unwashed, with all original tags attached, and in its original, undamaged packaging. Due to strict federal health, safety, and personal hygiene regulations governing footwear worn directly against the body, items must be completely free of any biological or physical trace, including but not limited to foot odors, sock lint, pet hair, skin dander, sole compression marks, or micro-scratches. You will also need to provide the original receipt or digital proof of purchase, alongside mandatory high-resolution photographs and continuous video footage of all sides of the shoes and outer soles taken prior to shipping, proving the item is in pristine, sellable, and fully sanitized condition.

To start a return, you must first contact us at supportbarerootslab@gmail.com with your proof of purchase and media verification for initial review. Please note that returns must be pre-approved; items sent back to us without first requesting a Return Merchandise Authorization will not be accepted, will be automatically classified as contaminated, disposed of by our receiving facility, and no refund will be issued. If your return is accepted for inspection, we will provide you with the designated international warehouse return address and detailed shipping instructions. Customers are strictly responsible for all return shipping costs, international freight duties, and customs taxes, and must use an insured, trackable courier service requiring a signature upon delivery, as we cannot be held responsible for lost, stolen, or transit-damaged packages. All approved returns are subject to a mandatory 20% restocking fee, and original outbound shipping fees are non-refundable.

Please inspect your order upon reception and contact us immediately at supportbarerootslab@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants, custom products such as special orders or personalized items, and personal care goods such as beauty products, nor do we accept returns for hazardous materials, flammable liquids, or gases. For strict sanitary protection, any footwear that shows signs of being tried on without clean socks or tested on uncarpeted, outdoor, or hard-surface floors will be permanently deemed used, hygienically compromised, and non-returnable. Furthermore, we cannot accept returns, exchanges, or refund requests on sale items, discounted products, promotional bundle purchases, or gift cards, all of which are strictly considered final sale.

The fastest way to ensure you get what you want regarding exchanges is to submit an authorized return for the item you have, pay the applicable return shipping and restocking fees, and once the return is officially accepted, make a separate purchase for the new item. Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification under the European Union 14-day cooling-off period. As above, your item must strictly meet the same condition requirements—unworn, unused, hygienically untainted, with tags intact, and in original packaging—accompanied by the receipt or proof of purchase, with return shipping costs remaining the sole responsibility of the customer.

We will notify you once we have received and physically inspected your return at our international processing facility, which can take up to 10 business days following delivery, to let you know if the refund was approved or not. If approved, your net refund amount, minus the mandatory 20% restocking fee and initial outbound delivery costs, will be automatically processed on your original payment method within 10 to 14 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we approved your return and you have not received your credit, please contact us at supportbarerootslab@gmail.com.